Welcome to Flowers Belgravia. By accessing or using our website to purchase flowers and related products for delivery in Belgravia and the surrounding areas, you agree to be bound by these Terms & Conditions (“Terms”). Please read them carefully. These Terms govern your online purchasing experience and apply to all customers seeking flower delivery within Belgravia and neighbouring locations. If you do not agree with these Terms, please refrain from placing an order.
Flowers Belgravia is a UK-based online flower shop specialising in providing high-quality blooms and arrangements for delivery across Belgravia and the surrounding areas. Our aim is to offer a seamless and reliable online flower delivery service that exceeds your expectations.
Your use of the Flowers Belgravia website is subject to these Terms and any policies or notices referenced herein. You must be over 18 years of age to place an order with us. We reserve the right to refuse service or cancel orders at our discretion.
Placing an order with Flowers Belgravia is straightforward. To complete your purchase, please follow these steps:
If any aspect of your order requires clarification, our team may contact you using the contact details provided during checkout.
All products displayed online are subject to availability. In rare circumstances, due to seasonal availability or unforeseen supply issues, certain flowers or products may not be in stock. In such cases, we reserve the right to substitute items with similar flowers of equal or higher value and similar style, making every effort to maintain the overall theme and value of your chosen arrangement. We will endeavour to inform you of any substantial substitutions prior to delivery.
All prices listed on the Flowers Belgravia website are in Pounds Sterling (£) and include VAT where applicable. We reserve the right to amend prices at any time. The price applicable to your order is that displayed at the point of sale. Delivery charges, if applicable, are clearly stated at checkout prior to placing your order. Promotional offers or discount codes must be entered at checkout at the time of order and may have restrictions as outlined in the offer details.
We accept a variety of secure payment methods as indicated on our website. Payment must be made in full at the time of order. Orders submitted without successful payment will not be processed. All card payments are processed using secure encryption to protect your information. Flowers Belgravia does not store sensitive payment card data.
Flowers Belgravia offers delivery to Belgravia and neighbouring areas as indicated on our website. It is your responsibility to ensure that the delivery address is accurate and accepts deliveries on the intended day. Delivery times are provided for guidance and cannot be guaranteed, particularly during busy periods such as Mother’s Day, Valentine’s Day or Christmas.
Delivery will be deemed complete when the order is delivered to the address provided. If the recipient is unavailable, we may attempt to leave the flowers with a neighbour, at a safe location, or follow any specific instructions provided. If delivery cannot be completed due to an incorrect address or absence of a recipient, re-delivery may be subject to additional charges.
If you wish to make a change to or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request if your order has not yet been prepared for dispatch or delivered. Because flowers are perishable goods, orders that have already been prepared or dispatched may not be eligible for cancellation or changes.
For standard orders, you may have the right to cancel under the Consumer Contracts Regulations up to 14 days after receipt of goods, except for perishable items, custom-made or personalised products. As flowers are perishable, cancellation rights do not generally apply once an order has been prepared or dispatched. We will confirm the status of your order and inform you of your options when you contact us.
At Flowers Belgravia, we are committed to delivering flowers of the highest quality. If you are dissatisfied with your order for any reason—such as the flowers arrive in poor condition or do not match your order—please notify us within 24 hours of delivery. Please provide photographic evidence where possible. We will review your complaint and, if appropriate, offer a replacement, credit voucher, or refund at our discretion. Refunds are made using the original payment method.
Owing to the perishable nature of flowers, we are generally unable to accept returns. Your statutory rights regarding faulty or non-conforming goods are not affected.
You agree to provide accurate and complete information at the time of order. You are responsible for ensuring that the recipient is available to receive their delivery, and for providing safe access for our drivers. We are not responsible for failed deliveries resulting from incorrect, incomplete, or inaccessible addresses.
Flowers Belgravia shall not be liable for any indirect, special, incidental or consequential losses or damages arising out of the use of our website or the purchase of goods, including but not limited to loss of data, business, reputation, or revenue. Our total liability in respect of any claim arising from a purchase shall not exceed the total amount paid for the relevant order.
We will not be liable for delays or failure to perform our obligations if the delay or failure is caused by circumstances beyond our reasonable control (including strikes, lockouts, extreme weather, or transport network disruptions).
Nothing in these Terms limits our liability for death or personal injury arising from our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under applicable law.
All content on the Flowers Belgravia website—including images, descriptions, graphics, logos, and branding—belongs to Flowers Belgravia or our licensors. You may not use, copy, distribute, or exploit any materials without our express written permission.
Your privacy is important to us. We collect and process your personal data in accordance with UK data protection law. Please consult our Privacy Policy for further details on how your information is used and protected.
These Terms and your use of the Flowers Belgravia website and services are governed by the laws of England and Wales. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the English courts. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Flowers Belgravia reserves the right to update or amend these Terms at any time, without prior notice. Any amendments will be posted on this website and are effective upon posting. It is your responsibility to review these Terms prior to each purchase.
These Terms constitute the entire agreement between you and Flowers Belgravia regarding your online flower delivery purchase. Any other terms and conditions are excluded unless expressly agreed in writing.
If you have any questions about these Terms & Conditions or your order, please use the contact details provided on our website. Our team is committed to offering a reliable flower delivery service to Belgravia and surrounding areas and will respond to queries as soon as possible.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 3 Motcomb St Belgravia, London, SW1X 8JU.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Belgravia, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Belgravia.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
